Kingpins.ca Privacy

Kingpins.ca Privacy Policy

Last Updated on 2007/04/18

Truste Certification
Online Ordering Help
Privacy Policy Details
Newsletter Opt-out
Complaint Procedure

Truste Certification

Kingpins.ca, an Internet property of Swyrich Corporation, has created this statement in order to demonstrate our strong commitment to protecting your privacy. This statement discloses how we collect and disseminate information.

Swyrich Corporation is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.Kingpins.ca. Because we want to demonstrate our commitment to our users' privacy, we have agreed to disclose our privacy practices and have them reviewed for compliance by TRUSTe.

If users have policy questions or concerns, you can contact the Policy Administrator. If you do not receive acknowledgment of your inquiry or it is not satisfactorily addressed, you can then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will serve as a liaison with the Kingpins.ca web site to resolve users concerns.

Online Ordering Help

Phone and E-Mail messages can be left with us 24 hours a day, 365 days a year.

Mon-Fri: For immediate help with questions you have while ordering, please call our Customer Service Representative (9:30AM-4PM, EST).

Sat-Sun: For the weekend interval, please allow up to two business days for a reply to inquiries by E-Mail or Phone.

Holidays: During holidays, or holiday periods, please allow a delay (3-10 days, depending on circumstances) for a response to inquiries by E-Mail or Phone.

Postal Mail: For a formal response to requests made via postal mail, please allow up to 30 days for a mail response.

Privacy Policy Details

**Contents**
Information Collection Information Usage Information Usage 3rd Party Information Retention Information Control Information Access	Information Security Protection for Children E-Mail Communications Cookies Testimonials External Links	Trade Marks Change Control Enforcement Procedure Privacy Contact (Admin)

Information Collection

Visiting the Site:
We do not collect any personal information unless you use one of the following on-site forms: 'Contact Us', or 'Quote Me'(also called 'Free Price Quote').

Our on-site web server system tracks standard web browser data, such as IP address, browser type, referring web site address, domain name, and pages accessed on the site. This collected log data helps diagnose problems with our web servers, monitor certain aspects of web queries, analyze trends, and administer our Web site. Note that IP Addresses may be considered personal information by some, due to the possibility of tracing a visitor via Internet Service Providers. All collected web server log data, including the IP address, are not linked to any personal information that you may provide when contacting us, or ordering from us.

Contacting via E-Mail:
To contact us via E-Mail, we require as a minimum your name and E-Mail address so that we may contact you. Additional information may be given so as to describe your request or concern.

Note, E-Mail is an unsecured form of communication. Please take due care as to what you write into an E-Mail, in particular do not include credit card or other confidential data.

Placing a Order:
To order Stock pins on-line we require the following information:

Name
Telephone Number
E-Mail Address
Billing Address
Shipping Address
Payment Information
Consignee Identifier
and whether to opt-out from newsletters

To order Custom Pins, a Request For a Quotation (RFQ) can be made using the Contact Us form, Quote Me form, phone, or fax. In this case, billing and shipping information is not needed until after the pin design process.

Additional, opt-in, information may be given so as to describe your request.

When Receiving Newsletters:
When you receive newsletters or promotional E-Mail from Swyrich Corporation, we may use a simple web beacon to determine whether the E-Mail has been opened.

Demographics:
Kingpins.ca does not collect any demographic information.

Third Party Data Linkage:
Kingpins.ca does not link your personal information to any third party data that we may obtain.

Third Party Personally Identifiable Information

Email A Friend:
To use our "Email To A Friend" referral form, we require your E-Mail address and your friend's E-Mail addresses in order to send the message. Additional, optional, data may be provided in the form by you. We will automatically send your friend a one-time E-Mail inviting them to visit our web site.

These E-Mail addresses, and the E-Mail content, are not collected, stored, tracked, or linked to any other data collected by Kingpins.ca. Comments made in the E-Mail message are not censored in anyway, and are deemed confidential to both parties. We are not responsible for any personal identifiable information you choose to send within this E-Mail.

Information Usage

Your personal information is used to deliver in-house services, improve our sites and products, or to carry out the transactions you have requested. We also use your personal information to communicate with you.

When Ordering:
Personal data provided when ordering are used as follows:

Clarify details of orders
Send order confirmations
Reply to your questions
Deliver purchased product to you
Charge you the cost of goods

E-Mail:

Refer to the E-Mail Communications section.

Testimonials:

Refer to the Testimonials section.

Third Party Intermediary Services:

Agents:
We use outside couriers to ship orders. We use either credit card processing companies or Paypal to facilitate payment processing of your order.
Please be aware that the privacy policy of couriers, credit card companies, or Paypal, governs the use and collection of information. In the case of Paypal, some of your personal identifiable information you provide to them for payment transaction purposes is shared with us via the Paypal secure web site.
Service Providers:
We do not use third parties to provide services on our site. Web server logs are captured on on-site servers belonging to Swyrich Corporation, only.

Judicial Requirements:

We reserve the right to disclose personal identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.

E-Mail Communications

We may send you electronic communications such as welcome letters, billing reminders, newsletters, service issue notices, and security announcements. We currently do not send out customer survey letters. We do not request customers to update personal information via E-Mail or on-line forms.

Newsletters:
If you subscribe to our newsletter(s), we will use your Name and E-Mail address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

If you wish to opt-out of Kingpins.ca Newsletters, use the opt-out link provided in the Kingpins.ca E-Mail, or send a request to our Customer Service Representative with the subject "Newsletter Opt-out".

Service-related Announcements:
We send you service-related announcements, when it is necessary to do so. For instance, we send you a confirmation E-Mail when you place an order, and if necessary, send you an E-Mail notification should our service be temporarily suspended.

You can opt-out of these service-related E-Mail communications. These announcements are not promotional in nature, and it is recommended that you receive them as they provide information about an order or service. If you do not wish to receive such communications, please contact our Customer Service Representative with the subject "Service Announcements Opt-out".

Information Retention

Personal Information:
Personal information is retained in a secure database. The customer's personal information provided when ordering is retained indefinitely except for credit card details. Credit card data are retained for 90 days, only.

Cookies:
Kingpins.ca web site cookies that are placed on the customer's machine are retained for 100 days. For further information on cookie usage, see section Cookies.

Web Server Logs:
As a minimum, web server logs are retained for 45 days.

Information Control

We will not sell, give, share, or trade your personal information with any company that is not part of Swyrich Corporation, except as disclosed in this statement. Within the Swyrich Corporation, information is used for the limited purposes stated here-in. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customer's products or services, unless you opt-in to receive such notifications.

Information Access

Access to personal information is limited or restricted, depending on the data type. To access personal data, customers must be able to identify they are the owner. For access/update requests, please allow time for a response (see Online Ordering Help.).

Accessing Order Status:
The status (order/contents/shipping information) of a customer's order may be checked by fax or phone, though a Customer Service Representative.

Updating Personal Information:
Personal information stored by Swyrich Corporation may be updated by contacting a Customer Service Representative. (Please do not use E-Mail to communicate critical personal data, such as a credit card number.) Provided the caller can identify themselves as the owner, information can be either updated, modified, or deleted.

Accessing Personal Information:
To get a written copy of your personal information we may have on hand, to challenge the accuracy and completeness of said information, please make a request in writing to our Privacy Administrator.

Employee Access:
Employees of Swyrich Corporation do not have access to your personal information, except as follows: Customer Service Representatives, for order processing and shipping, and Database Administration via secure access.

Restrictions:
Review sections Information Control and Information Usage for other possible restrictions or limitations.

Information Security

We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a global secure server, with limited access, that is located in controlled facilities.

When critical personal information is transmitted we protect it through the use of 128 bit SSL encryption. The SSL certificate for ordering stock pins on-line with a credit card expires April 18, 2009.

Our security policy and procedures are reviewed periodically, and employees are made aware of security policies and procedures.

Information Protection for Children

Kingpins.ca is a general audience site, and is not directed at children. We do not knowingly collect any personal information from children.

Cookies

We place one or more cookies on your computer. Cookies do not contain personal information. Cookies cannot be used to run programs or deliver viruses to your computer. No third party cookie is placed on your computer.

Our cookies aid you when visiting and shopping on the Kingpins.ca site, and when returning to an uncompleted shopping activity. We do link information we store in some cookies to some personally identifiable information you submit while on our site.

If you disable cookies in your web browser, you can still view content on the web site, and order stock pins on-line. Cookies are retained on your computer for a limited time period (see the Information Retention section).

Note, when you use a third party computer to visit the Kingpins.ca site, keep in mind that cookies will be created on that machine. You may wish to take personal security precautions by deleting data you place on third party computers; you can delete cookies using the browser's preferences tool.

Testimonials

If you submit a testimonial for use on this site, you should be aware that any personal identifiable information you submit there can be read, collected, or used by other users of the Kingpins.ca pages and or forums, and could be used to send you unsolicited messages.

We are not responsible for the personal identifiable information you choose to submit in this forum. Submission of a testimonial implies consent for posting the testimonial. Our current practice is to change the submitters full name, if provided, into initials before posting the testimonial on the web site.

External Links

The Kingpins.ca site contains a few links to external web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Trade Marks/Copyright

Any trademark referenced on this site is the property of the trademark owner. Label Pin images used on the site may be copyrighted by a third party.

Change Control

Should we change our policy, we will notify you of the change in this online privacy statement. We will keep you aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you herein, and, optionally, on other KingPins web site pages we deem appropriate (such as the home page).

Enforcement Procedure

If you have questions regarding this privacy policy, first contact our Privacy Administrator. An acknowledgment reply is normally sent immediately, but please allow at least two business days for a response to your specific inquiry.

If you do not receive acknowledgment of your inquiry, or your inquiry has not been satisfactorily addressed, not later then 30 days after it was made, contact one of the following external web site organizations:

TRUSTe
BBBOnline (File a Compliant page)
Privacy Commission of Canada (Re: PIPEDA & Privacy Act, refer to their Contact Us page)

Swyrich Corporation enforces this online privacy statement within the corporation.

Privacy Contact (Administrative)

Kingpins.ca welcomes your comments regarding this privacy statement and its practices.

For immediate help with ordering lapel pins, refer to section Online Ordering Help.

For general questions regarding privacy issues, contact us by one of the following means. Please allow at least two business days for a reply to inquiries by E-Mail or Phone.

Toll Free..: 888-468-7686 x226
Phone......: 613-384-9986 x226
Fax........: 613-384-0606
Email......: Mail To (Note: E-Mail is non-confidential communication)
Postal Mail:

Privacy Administrator
Kingpins.ca
Swyrich Corporation
830 Development Drive
Kingston, ON, Canada
K7M 5V7